Welsh Government Introduces Firebreak Lockdown

Dear MonLife Customer,

Following on from the announcement made by the Welsh Government to introduce the ‘Firebreak’ we will be re-opening all MonLife facilities from Monday 9th November.

Unfortunately, however, following the announcement made by the UK Government on Monday 2nd Nov, we are unable to facilitate any bookings from our customers currently residing in England during the month long national lockdown starting from Thursday 5th November. All members affected will have their memberships automatically frozen during this time. We hope you stay active and safe during this difficult time and we look forward to welcoming you back soon!

Please follow our daily countdown posts on social media for updates and ensure that you always follow the Welsh Government Guidelines. 

The areas that remain open for local use during the ‘Firebreak’ include all countryside sites, Caldicot Castle Country Park (toilets will be open 10 am – 4:30 pm), the grounds at Old Station Tintern (toilets will be closed) and Abergavenny Castle Grounds as well as car parks and play areas in Monmouthshire.

Our staff as well as the community are our priority and we would like to thank you for the support that you have shown MonLife over these last few months. We have received the most amazing feedback from our customers and we will look forward to welcoming you all back on the 9th November.

If you have made any bookings please bear with us as we will be in touch with you, however, if your query is urgent then please call the relevant MonLife venue.

Your health and wellbeing are very important to us and we will continue to explore opportunities to ensure that you can carry on with your wellbeing journey at home. Please visit our MonLife Health and Wellbeing hub https://www.monlife.co.uk/monlife-health-wellbeing-hub/ for further information. Here you will also find over 140 fitness sessions for you to do at home. Les Mills On Demand is also still available with over 1000 online workouts including Body Pump, Yoga and RPM that members can try for free for 30 days, then pay a reduced monthly fee of £7.94 per month To keep up to date, follow our social media accounts, like our Facebook Page, follow our Twitter account and subscribe to our Youtube Channel. We also have the MonLife app which you can download from the Apple and Play store now https://claritylive.myfitapp.de/a/8HRD?p=5?pv=1

Our customers, partners and colleague’s safety and wellbeing are at the heart of what we do. Please stay safe and try to stay as active as possible, we have some amazing places for you to explore in your local area by clicking here but please adhere to the Government guidelines to protect the NHS and save lives.

Memberships

We would like to reassure you that you do not need to do anything we will arrange any alteration to your November direct debit payment to reflect opening up on the 9th November and the days lost in between.

Swimming Lessons

As with the memberships, your swimming lesson direct debit will be amended to reflect the time lost during the ‘Firebreak’.

Our membership teams are happy to help with any questions you may have so please email monmemberships@monmouthshire.gov.uk or call 01633 644499.

As a valued customer we would like to thank you for your continued support, we will be dealing with a high volume of calls so please bear with us. For further updates please follow us on social media, download our MonLife app or visit www.MonLife.co.uk.

We would also like to extend our thanks to all the NHS Heroes, carers and keyworkers keeping us safe and looked after during this time.

We look forward to seeing you all again on the 9th November.

Stay safe, protect the NHS and save lives.