Dear MonLife Customer,

As you may be aware all of our Leisure Centres are now open along with countryside and attraction car parks and outdoor sites and museums, however other facilities are still closed, so please see the individual venue and service pages on our website for detailed information.

Unfortunately, however, following the announcement made by the UK Government on Monday 2nd Nov, we are unable to facilitate any bookings from our customers currently residing in England during the month long national lockdown starting from Thursday 5th November. All members affected will have their memberships automatically frozen during this time. We hope you stay active and safe during this difficult time and we look forward to welcoming you back soon!

MonLife staff have worked tirelessly in the background preparing your facilities to make sure that you feel safe and comfortable. Why not check out our MonLife YouTube channel where you will be able to view some of the measures that we have put in place. #MaketheComeback

Our staff as well as the community are our priority and we would like to thank you for the support that you have shown MonLife over these last few months. We have received the most amazing feedback from our customers.

Your health and wellbeing are very important to us and we will continue to explore opportunities to ensure that you can carry on with your wellbeing journey at home. Please visit our MonLife Health and Wellbeing hub https://www.monlife.co.uk/monlife-health-wellbeing-hub/ for further information. Here you will also find over 140 fitness sessions for you to do at home. Les Mills On Demand is also still available with over 1000 online workouts including Body Pump, Yoga and RPM that members can try for free for 30 days, then pay a reduced monthly fee of £7.94 per month To keep up to date, follow our social media accounts, like our Facebook Page, follow our Twitter account and subscribe to our Youtube Channel. We also have the MonLife app which you can download from the Apple and Play store now https://claritylive.myfitapp.de/a/8HRD?p=5?pv=1

Our customers, partners and colleague’s safety and wellbeing are at the heart of what we do. Please stay safe and try to stay as active as possible, we have some amazing places for you to explore in your local area by clicking here but please adhere to the Government guidelines to protect the NHS and save lives.

Memberships

We would like to reassure you that you do not need to do anything we will arrange any alteration to your November direct debit payment to reflect opening up on the 9th November and the days lost in between.

Swimming Lessons

As with the memberships, your swimming lesson direct debit will be amended to reflect the time lost during the ‘Firebreak’.

Our membership teams are happy to help with any questions you may have so please email monmemberships@monmouthshire.gov.uk or call 01633 644499.

As a valued customer we would like to thank you for your continued support, we will be dealing with a high volume of calls so please bear with us. For further updates please follow us on social media, download our MonLife app

We would also like to extend our thanks to all the NHS Heroes, carers and keyworkers keeping us safe and looked after during this time.

We look forward to seeing you all again on the 9th November.

Stay safe, protect the NHS and save lives.


Please click here to book a session up to 48 hours in advance in either the Fitness Suite, Fitness Class or Swim Sessions. If you are unable to attend a session, please contact the MonLife Active Centre to cancel your booking, this will enable others can attend sessions during this busy time.

For Squash Courts, bookings will take place through reception 48 hrs in advance and payment will be taken over the phone to secure the booking.

Please click here for FAQ’s around the use of the Squash Courts

We have had to make some changes to help keep everyone safe, so please watch the video below and read the information on this page to help you understand what you need to do before your visit. 

COLLECTING YOUR PERSONAL INFORMATION – COVID 19

In order to provide you with services during the current situation with COVID 19, the Welsh Assembly has mandated that we implement a system to ‘Test and Trace’ those that access our facilities. As part of this we will:

  • Collect some basic personal information from our staff including name, telephone numbers and shift patterns.
  • Collect basic information from members of the public, including name and telephone number. This will either be from an individual or a ‘lead’ person from a group of people / visitors.
  • This is all the data we will collect for this purpose but we may still ask you to complete our usual application/visitor forms.
  • You can opt-out.
  • We will only keep this data for 21 days.
  • The data will only be shared internally with our departments dealing with Test and Trace or with Public Health Wales / NHS.
  • We will keep your information in a secure format until it is no longer needed then it will be securely destroyed.

Frequently Asked Questions

If you have any questions, our FAQs are the quickest way to find the answer. Please click on the links below to fast track to that area;

Gym and Fitness Classes
When you visit your Leisure Centre
Memberships
Swimming
Children’s Activities
General

Squash Courts

Gym and Fitness Classes

Q: What time will the gyms be open?
A: The Gym will be open from 6:15 am to 9:00 pm – 45 min booking slots will be available to book 48h in advance from 8:00 am.

Q: What classes will be available?
A: Please click on the links below to visit the Leisure Centre pages that display the group exercise classes. Please be aware, class numbers will be reduced and will need to be booked in advance.
Abergavenny Leisure Centre
Caldicot Leisure Centre
Chepstow Leisure Centre
Monmouth Leisure Centre

Q: When will the classes be up and running?
A: Classes will be up and running from Monday 9th November.

Q: Do I need to book prior to arrival and will there be a booking system in place?
A: Yes, all swim, gym and group exercise classes need to be booked in advance (up to 48 hours in advance from 8:00 am). To book via the MonLife Active website, please click here, Alternatively, you can book via our new MonLife app. To download, click here.

Q: Can I bring my own towel?
A: You can bring your own towel to fitness classes, but unfortunatly, you are still unable to use these in the gym. Please use the spray and blue roll provided by the centre

Q: Will class times be limited?
A: Yes to 45 minutes.

Q: Will I need to bring my own mat to classes?
A: Yes please bring your own

Q: Will weights/kettlebells be available in the gym?
A: Yes but please ensure you use hand sanitiser provided and clean all equipment after use

Q: Will Circuits, Omnia and Easyline classes be available?
A: No, due to COVID-19 all Circuit style classes will be replaced by Gentle Exercise, Met-Con or HIIT with socially distanced “Zones” marked out in the studios to ensure members and staff remain 2 metres apart and equipment is not shared.

Q: Will Boxercise or Box Fit Classes be available?
A: No, all classes will be structured so members do not come into contact with each other.

Q: Will Shape Master (Toning Suite) be available?
A: Yes, the Toning Suite is open Mondays, Wednesdays and Fridays from Monday 9th November. The first session starts at 1:00 pm and last session 5.30pm – running every 15 minutes.

Q: I would like to be referred by my GP for exercise, how do I do this?
A: Unfortunately, the Exercise Referral scheme is still currently postponed; the Exercise Referral Team are having meetings and awaiting updates with Public Health Wales to discuss when and how the scheme will re-start.

Q: Will Personal Training be available?
A: No, not in the first phase of opening.

Q: Will there still be online classes available?
A: Yes, there will still be classes on YouTube and Zoom, these will be free for all members.

Q: Can I visit the site as Pay As You Go?
A: Yes, you can visit the site but please remember our sites are now cashless

Q: Will NRG Gym sessions be on in the afternoon for 11-13 year-olds?
A: Yes, the NRG sessions are listed below.

  • Monday-Friday: 15:15-16:15 pm
  • Saturday & Sunday: 14:15-15:15 pm

The NRG sessions are NOT bookable online and have to be booked via reception.

Please note, under 14’s can train anytime when accompanied by a supervising adult. Young people aged 14 and over can use the gym at any time without adult supervision. All gym sessions must be booked in advance.

Q: Will there be a dedicated Fit4Life Gym Session in the mornings?
A: No, not initially.  We will aim to man the gym as often as possible and there will be Fit4Life Gentle Exercise classes led by a member of the Fitness Team.

Q: Why will Caldicot Leisure Centre provision look different to the other centres?

A: Unfortunately, due to COVID-19 we are unable to turn on the Air Conditioning units, making this Fitness Suite specifically at Caldicot extremely warm.  This is due to lack of ventilation and positioning above the swimming pool generating extra heat.  We have had to make the difficult decision to keep all cardiovascular equipment switched off when we re-open. 

All of the Resistance machines will be available to use and members can book in for 45-minute time slots.

We have created a fantastic space for all our classes to continue in the Community Suite, Aerobics Study and Sports Hall.  Additionally, we will be offering Body Blitz sessions in the Community Suite when classes are not being delivered to provide members with personalised Fitness sessions with our Fitness Instructors.

Section 1


When you visit your Leisure Centre

Q: Are the changing rooms open?
A: Changing rooms will be closed so please come gym and class ready.

Q: Are we able to use the showers?
A: Showers will not be in use throughout the sites so please come gym and class ready and shower at home.

Q: Are the centres now cashless?
A: All centres will be cashless, card payments only.

Q: What PPE will staff be using?
A: Staff will be using PPE following government guidelines and you will be able to see this in place on the customer video over the next few days.

Q: What measures have you put in place to ensure I feel safe?
A: We will be issuing a video in the next few days so you can see all of the measures that we have put in place to ensure you feel safe.

Q: Do I have to bring my own water bottle filled?
A: Yes – water stations may not be in use so please make sure that you fill your bottle before coming to the centre.

Q: Will lockers be in use?
A: No

Q: Will the toilets be open?
A: Yes

Q: Will there be one customer per lift/elevator rule?
A: Yes one customer or one family/social bubble

Q: Will the air conditioning be used?
A: No – due to government guidelines we are not able to use the air conditioning system.

Section 2


Memberships

Q: Will my Direct Debit payments be altered?

Your next DD payment with be take on the 15th November, If you wish to freeze your membership, please contact the membership team. Please note, the November payment will automatically be reduced to compensate for the 2 weeks firebreak period.

Q: Will Annual Memberships be automatically restarted and extended? Yes, we will be extending the end date for your annual membership to take in to account the 2 weeks firebreak period.

Q: Are we accepting new members?
Yes, we will be taking new members and the relevant forms will need to be completed at the Leisure Centre. We are in the process of setting up online joining and will update further when this is available.

Q: What happens if I’m not ready to return to the Leisure Centre yet?
You can contact the MonLife Active membership team to discuss your options.

Q: I’ve cancelled my Direct Debit but would like to restart – what do I do?
Please visit your local Leisure Centre and complete the relevant forms.

Section 3


Swimming

Q: When will the swimming pool be open?
A: Please click on the links below to visit the Leisure Centre pages that display the Swim timetables. Please be aware, swim sessions will be reduced and will need to be booked in advance or download our New MonLife App.
Abergavenny Leisure Centre
Caldicot Leisure Centre
Chepstow Leisure Centre
Monmouth Leisure Centre

Q: How many people will be in the pool at each session?
A: Public Swim: Maximum of 2 swimmers per lane at each centre. In total, 8 swimmers in Abergavenny, Caldicot and Chepstow and 10 in Monmouth.

Q: How will the sessions be organised?
A: Two swimmers in each lane, one swimmer will enter and exit the pool at the deep end and the other swimmer enter and exit at the shallow end. At the end of the 45-minute session, the lifeguard will clear the pool. The “L” shape of the pool at both Abergavenny and Caldicot is not available for swimming for adults or children.

Q: Can I bring pool equipment?
A: Only goggles and swim caps. We have floats and pull buoys available on poolside.                                                                          

Q: How can I book?
A: If you have a membership number you can book online or via our NEW MonLife App. If you do not have a membership number will need to ring the Centre to book. Please note, our telephone lines are currently very busy. When you visit the Centre, please apply for a membership card.

Q: How far can you book in advance?
A: You can book 48 hours in advance from 8 am

Q: Can I visit the pool as Pay As You Go?
A: Yes, you can visit the pool but please remember our sites are now cashless and you must book in advance. If you have a membership number you can book online or via our NEW MonLife App. If you do not have a membership number will need to ring the Centre to book. Please note, our telephone lines are currently very busy. When you visit the Centre, please apply for a membership card.

Q: Can I book more than one session?
A: As we are currently offering a significantly reduced programme you will only be allowed to book one session per day. This will give others a chance to enjoy a swim too.

Q: Are the changing rooms open?
A: Changing rooms are open, however, you should arrive for your swim “beach ready” i.e. wearing your swimsuit under your clothes. Changing rooms are marked with designated changing areas. You can leave your clothes in your designated changing area or take your belongings (valuables) onto poolside. You must return to the same designated changing area used prior to your swim.

Q: Am I able to use the showers?
A: Showers will not be in use throughout the sites.

Q: Will the toilets be open?
A: Yes

Q: Am I able to use the lockers?
A: Lockers will not be available.

Q: Will I be able to use the hairdryers
A: No, hairdryers and hand dryers are out of use.

Q: Are the Centres now cashless?
A: All Centres will be cashless, card payments only.

Q: Can juniors swim in Lane sessions?
A: Yes, however, these are lane swimming sessions and children must be able to swim lengths throughout the time in the water.

Q: Are aqua classes running?
A: Not at the moment, keep an eye on our social media channels for updates.

Q: Will swimming lessons resume after the Monday 9th November?      
A: Yes.

Q: Can I book 1-2-1 swim lessons?                             
A: We are not offering 1-2-1 swim lessons at this time.

Q: Will my Direct Debit payments be altered?
A: Your next DD payment with be take on the 15th November, If you wish to freeze your membership, please contact the membership team. Please note, the November payment will automatically be reduced to compensate for the 2 weeks firebreak period.

Q: When swimming lessons re-start will I have the same class/time/day as before lockdown?
A: We will be contacting customers shortly and asking you to complete a short survey with regards to your return to lessons. The programme we then offer will reflect the demand and the regulations for social distancing at the time. We are unable to guarantee your previous preferences.

Q: I’ve cancelled my Direct Debit but would like to restart – what do I do?
A: Please visit your local Leisure Centre and complete the relevant forms.

Section 4


Children’s Activities

Q: Will the Play Centre be open at Monmouth Leisure Centre?
A: We will update this section as soon as possible. Please keep an eye on our social media channels.

Q: When will The Monmouthshire Games be up and running?
A: We will update this section as soon as possible. Please keep an eye on our social media channels.

Section 5


General

Q: Will the café be open?
A: Not at the moment, we will update you as soon as we have further information.

Q: Will the beauty and spa area be open?
A: Not at the moment, we will update you as soon as we have further information.

Q: Can I book a birthday party?
A: Not at the moment, we will update you as soon as we have further information.

Q: Will the squash courts be open?
A: Yes. Please the MonLife Active Centre to book a court.

Section 7


Squash Courts Coronavirus regulations:

These Coronavirus regulations comply with government and local guidelines. They apply to all members, Carers/guardians and anyone else needing to enter the Leisure Centre.  They are subject to continual revision as directives and guidance changes, in which case any revisions will be communicated to members by email.

Please help us to keep the leisure Centre safe and open.

Deliberate failure to comply with or bend the regulations will result in appropriate action which may include temporary or permanent loss of access to the Leisure Centre and playing rights.  Feel free to remind anyone if you see them not following these regulations and, if necessary, report any compliance issues to a Leisure Centre Staff Member.

  1. Any person who has symptoms of covid-19 or has recently been in contact with an infected person should self-isolate and must not enter the Leisure Centre.
  2. Normal competitive play is not allowed except among 2 players from the same household/extended family bubble i.e. all play must be socially distanced.
  3. Any person entering the building must have booked and paid in advance via reception. The name of the lead player making the booking will be the site Covid Contact and responsible for the household/extended family bubble details.
  4. Solo play, together with socially distanced coaching, conditioned games, and training routines are allowed. 
  5. No more than two persons should be on court at any time.  Doubles and group activities are not allowed currently.
  6. Access to courts is by means of a one way system and should be followed at all times.
  7. No physical contact between players in the form of hugs, kisses, handshakes, sharing equipment or water bottles etc.
  8. Do not deliberately touch or wipe yourself on any of the walls.
  9. Handling of the same ball by different players during a session is not allowed.  We recommend you use your racquet to pick the ball up and get it in play.
  10. The court door handles must be wiped down with disinfectant when used. (Hand Sanitiser, Disinfectant and disposable paper towel are placed outside each court and can be also be used for wiping down your equipment).
  11. Players should remain on court for the whole of their 45 minute session
  12. Each player must use the paper towel provided, no individual towels are permitted on site for wiping themselves down.
  13. Individuals should bring their own water bottle if necessary and place it at the front of court.  There is no access to vending or café areas to purchase drinks.
  14. Players must come dressed to play, arriving 5 minutes of their scheduled playing time.  (The changing areas/showers are closed.)
  15. Players should wipe down the door handles and clean any sweat from floors in the designated 10 minute gap after their session then promptly leave the building via the bottom fire exit door on to the walkway at the front of the building.  You can’t go back in to the changing/Reception Area
  16. The only Toilet in use is the toilet in the dry changing rooms.  Once you have used this facility please turn the label to say this facility has been used so it can be cleaned.
  17. Please use the hand sanitiser immediately after entering and before leaving the building.
  18. Do not pass in the corridor.
  19. Do not bring food or unnecessary equipment into the Leisure Centre.
  20. Use only the area at the front of the court to store your belongings (this should be a minimum as you are required to come squash ready. Currently you will be unable to bring bags on to site.  We recommend you do not bring any valuables into the building).
  21. Only 1 court will be in operation at any one time, observing social distancing.

(This revision dated: 25th September 2020)