Leisure Management System Update & FAQ’s

Important Notice: Leisure Management System Update and FAQ’s

Communication – 13th September 2022

Important Notice: Link to NEW Leisure Management System – Live Wed 14^th Sept

Over the last few week’s we have been working on implementing the NEW Leisure Management System at our MonLife Active Leisure Centres. 

We are pleased to say that the link will be available for you to explore on Wednesday 14^th September 2022 by clicking on the link below
https://monlife.legendonlineservices.co.uk/enterprise/account/login

Within this link you will be able to re-register your account if you have been a pay as you go or previous member up until the 1^st of September 2022.

Once registration is complete you will be able to login to your online account to manage bookings and your membership profile or even set up a new MonLife Active membership.

Additionally, if you are a new to MonLife you can “Sign Up” as a free casual member, or purchase a new membership.

We have put together the following Online Guide to help you run through the process but if you have any issues please contact the relevant Leisure Centre.  https://www.monlife.co.uk/wp-content/uploads/2022/09/Guidlines-for-NEW-Online-Booking-System.pdf

As with all new systems we hope that everything run smoothly but please bear with us if we experience any technical issues.

I would also like to remind you that the Leisure Centres will be closed on Monday 19^th September for the state funeral of Her Majesty The Queen.

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Over the last few weeks as you are aware, we have been working on implementing the NEW Leisure Management System at our MonLife Active Leisure Centres.

This system will enhance your user experience and make managing your membership and bookings with us even easier. Please see below a list of Frequently Asked Questions that we will be updating as the project develops:

FAQ’s: Last updated 6th September 2022

How will the changes affect me from Tuesday 6^th September?

From Tuesday 6^th September this is the last day until the NEW system launches on the 14^th September that you can book 7 days in advance.

This is also the day that the NEW Home Portal for Learn to Swim Customers was launched which you can access with your existing username and password by clicking on the link below https://monlifeswim.courseprogress.co.uk/

How will I be able to access the new system?

From the 14^th September when you log into the NEW online portal that we will share you will see that it has a new appearance.  You will then Register to gain access to the new system using your email address that we have for you currently.  If you need to clarify or change your email address, then please contact the relevant Leisure Centre.  The link to the new system will be added here and shared with you via email and social media platforms closer to the date.  We will also be adding a guide shortly for you to follow.

How will this NEW system change the way I book Activities?

From the 14^th September any bookings made will need to be paid for at the time of booking. 
Also, all customers, even if you have booked and paid for your activity online will need to register with your MonLife Card at reception before attending.  If you no longer have your card, then please visit reception where we can issue you with a new one.

Will there be any changes to class bookings?

We are implementing a class waiting list where if a class is full you can add yourself onto this list online and an automated email will be sent if a space becomes available.

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CUSTOMER COMMUNICATIONS – 1st August 2022

Dear Customer,

On behalf of everyone at MonLife I hope that you are healthy and safe at this time. 

I wanted to let you know of a few exciting changes that you may see over the coming weeks while we install the NEW Leisure Management System at our MonLife Active Centres.

Over the last few weeks, we have been working in the background on implementing this new system that will enhance your experience and make managing your membership with us even easier. The new changes are as follows:

• Faster sign up process if you want to join as a member
• Effective communication platform through email, push notifications and SMS
• View, join and pay for any of our Active Membership options via the App and online
• Easier to view, book and pay for classes or activities whenever it suits you and on any device.
• View manage and update your personal details.
• Login using email and password  instead of your membership number
• Integrated social sharing options allowing you to share details of your bookings  with friends and family.

We would like to reassure you that during the migration from our old Leisure Management System to our new one we are fully GDPR compliant and all of your data  will continue to be safe and secure.

As with all new systems we hope this migration runs smoothly but please bear with us if we experience any technical issues.

Our priority as always is to ensure that this will not impact on your experience.  Our team will be regularly updating our website and social media channels with up to date information.

Please be assured the MonLife team are working tirelessly to get this new system in place and we hope you enjoy the new and improved customer interface.

If you have any questions please email monmemberships@monmouthshire.gov.uk

MonLife committed to enriching young people’s lives with a Summer of Fun

MonLife is getting ready to welcome children and young people in Monmouthshire to its exciting wealth of activities and fun across the county this summer. The Monmouthshire Games, indoor play centres, theatre events and many more activities have been organised with the intention of keeping children and young people active and entertained during the summer break.

The Summer of Fun initiative, with the help of significant financial investment from the Welsh Government, will encourage young people to engage in social and cultural play and physical activities outside of formal learning.

Play provision, and creating spaces to play, is an essential element to support children and young people’s wellbeing. The Summer of Fun programme, supported by MonLife’s wider play offer, ensures a variety of activities are available for children and young people this summer.  Plus, with free activities available in both Welsh and English across the whole of Wales to support young people and help families with the rising cost of living over the summer months, there’s something suitable for everyone.

The Summer of Fun activities kicks-off with The Monmouthshire Games taking place between July 25th and August 26th, with action-packed days offering more than 30 different sporting activities that can be enjoyed by children and young people – aged 5-11 years old – at all four of the county’s leisure centres (Abergavenny, Caldicot, Chepstow and Monmouth). The Monmouthshire Games (TMG) provides a unique opportunity for both children and parents. Participants can meet new friends, develop new skills and confidence, whilst parents are content knowing that their child is safe, happy and having hours of sporting fun.

The Summer play sessions will also be taking place to provide craft-based make-and-take activities inspired by the collections, themes and stories at Chepstow Museum, Abergavenny Museum and Castle, Caldicot Castle, Old Station, Tintern and Shire Hall, Monmouth.  The project will take place over 2 weeks focusing on the themes of Medieval mayhem and Playtime through the ages. You can find out more information here: https://www.monlifeholidayactivities.co.uk/monlife-heritage/

Open-air theatre events at Abergavenny Castle grounds have also been scheduled this summer, with Much Ado About Nothing by William Shakespeare taking place live on stage on 29th July. There are other theatre events on at Abergavenny Castle throughout summer for all the family to enjoy, including The War of the Worlds (12th August) and David Walliams’ Awful Auntie (19th August). To book, click this link: https://www.monlifeholidayactivities.co.uk/theatre-events/

Families can also book a visit to MonLife’s indoor play centre at Monmouth Leisure Centre this summer, which features an exciting three storey, action-packed climbing maze and a unique ‘beat the clock timing’ system. All of Monmouthshire’s leisure centre swimming pools are open for the summer holidays, including family bubble sessions, junior swim lessons and aqua classes. Local swimming timetables can be found here: https://www.monlifeholidayactivities.co.uk/swimming/

Monmouthshire’s Leisure Centres have a packed pool programme including free swim, spin and gym sessions for young people aged 12-18yrs, as well as free access to 3G facilities and £1 pay and play sessions at designated times.

MonLife Connect’s Youth Work Team are hosting a five-week programme of activities for young people aged 11 plus which includes Skate Jam, football tournaments, swimming trips, plus much more.  Click here for further information: https://www.monlifeholidayactivities.co.uk/youth-service/

Cllr. Sara Burch, Cabinet Member for Inclusive and Active Communities, said: “MonLife has done a great job making sure there’s something fun for every child to do this summer. Whether you are sporty, creative or just like splashing about in the pool, there’s something for you. We know family budgets are tight, so we’ve kept costs down thanks to funding from the Welsh Government. And if you are looking for a low cost family day out, we can all head for the hills on Monmouthshire’s miles of countryside footpaths, visit the castles and museums or take a picnic to the park. Have a great summer holidays.”

For a full list of all the activities taking place across MonLife and for the Summer of Fun please visit www.monlifeholidayactivities.co.uk

MonLife’s ‘Extraordinary Summer’ membership offer launched

Now’s the perfect time to focus on your health and wellbeing journey, thanks to MonLife’s Extraordinary Summer campaign. MonLife has just launched a new Active membership offer that gives a limited six-week membership for £49. This price includes access to all the leisure centre facilities during that time, plus a free induction session. If you’re new to keeping fit, or returning after a long break, what better way to see if it’s for you than this short ‘taster’ during the summer, so you can discover everything that’s on offer.

MonLife’s Active membership includes 1-2-1 personal support and gym training programmes to help you achieve your goals. Plus, there are four leisure centres you can visit – Abergavenny, Caldicot, Chepstow and Monmouth, each offering wide range of facilities including pools, gyms with Technogym equipment, over 160 fitness classes including Les Mills, and access to sauna and steam rooms to help you relax (each leisure centre is unique, so visit the website to see the timetables for classes and swimming, and other facilities).

Membership also includes free access to MonLife Live and On Demand, via MyWellness app, for days when you can’t make it to the gym. A free induction will familiarise you with the equipment, and a full personal Fitness Membership Journey, including segmental body composition with the Tanitor monitor, which helps provide analysis of your health and fitness.

The friendly instructors can build a personalised programme for you, to help achieve your goals, which you can track on the MyWellness free app.

You have until 12^th August 2022 to sign up to get six-weeks’ membership for £49, so pop into your nearest MonLife leisure centre as soon as possible. There’s free parking on all the sites, no joining free, and no additional costs. More than 160 fitness classes, including Les Mills, are waiting for you to discover.

For more information visit: https://www.monlife.co.uk/summer-campaign-2022/ or call 01633 644800 to speak to one of the team.

How can we better involve young people in Monmouthshire Museums?

This is the question we are hoping to find the answer to! We are four young people from the area working on ways to improve the museum service for young people like us. Working with MonLife Heritage and the Federation of Museums in Wales, the four of us are consulting with both museums and young people in the area for this project; visiting heritage sites to assess the current museum service; and speaking with a variety of young people face-to-face and online to work out how best to develop our museums. We also have an online survey to ensure everyone can be involved in improving our museums.

Our aim is to ensure a museum service that better serves young people, and encourages the next generation to become engaged with the heritage sector and the history of their community. This project also will provide a foundation for the heritage sector to build on, informing the ways we develop the museum service into the future.

If you’d like a say in the future of our museums, fill in our questionnaire using the link below. We are so excited to be working on this project with you! To access the survey CLICK HERE

Exciting Opportunities

Are you aged 19-25 and passionate about making a tangible difference to your community? Then join MonLife’s new Youth Panel for Culture and Heritage! 

We are looking for a final member to join the panel. You will be part of a group of 8 young people (aged 16-25) from the county who will directly influence the provision of MonLife Heritage activities for young people. This is a great opportunity to develop your skills and meet other young people in Monmouthshire, alongside being excellent experience to add to your CV. 

The next meeting of the Youth Panel will be in the Shire Hall in Monmouth on Monday 10th October, 5:30 – 7:00 pm. You will receive a £25 gift voucher for attending.

Please register your interest here: MonLife Youth Panel for Culture and Heritage – Registration of Interest.

If you have any questions, please contact David (davidurryscicom@gmail.com).

Half term fun as the Jubilee weekend approaches

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Half term fun as the Jubilee weekend approaches

There are plenty of fun events and inspiration for days out in Monmouthshire this coming half term, many of which are free.

Monmouthshire County Council’s MonLife, which runs many of the county’s museums, attractions and leisure centres is offering a chance to make Brilliant Banners and Super Scrapbooks. Families can create their own family banner using printmaking techniques or make a scrapbook to collect and preserve all favourite keepsakes and memories. It’s messy fun for all the family so do take along an old shirt or apron. There’s no need to book but children must be accompanied by an adult.  Suitable for children 4 years and above. The sessions run from 11am – 3pm on the following days: Monday 30^th May at Shire Hall, Monmouth; Tuesday 31^st May at Abergavenny Museum; Wednesday 1^st June at Chepstow Drill Hall.

Monmouthshire County Council’s new cabinet member for Inclusive and Active Communities, Cllr Sara Burch said: “This is a truly historic half term holiday with its four-day celebration of the Queen’s Platinum Jubilee. After the past two years of extremely restricted social events due to the pandemic, Monmouthshire’s communities will undoubtedly enjoy the opportunity to come together and celebrate with friends, family and neighbours. I am pleased to also see so many fantastic fun, free activities planned across our leisure centres, museums and Community Hubs for this coming week.”

Monmouthshire’s Community Hubs are hosting some special free activities as well. On Monday 30^th May, Chepstow Hub is asking children (4-8yrs) to help them celebrate the occasion by decorating special jubilee bunting and join in a special story time, from 2pm. The following day, on Tuesday 31st, also at 2pm, Chepstow Hub is hosting a Baby Rhyme Time for babies. Caldicot Hub is also hosting Baby Rhyme Time on Tuesday 31^st May, between 10.30am-11am, followed from 3pm-4pm by a Decorate a Jubilee Bookmark and Royal Themed Story Time for ages 4-8 years.

At Usk Hub there’s a free Story Time and Crown Craft session at 10.30am on 1^st June for children up to the age of 7 years. At Abergavenny’s Hub there will be a free Jubilee Stories and Crafts day on 1^st June, with children of all ages welcome between 10.15am-10.45am and 2.15pm-2.45pm. Monmouth Hub is also offering free fun, with a Baby Rhyme Time from 10.30am-10.50am on Monday 30^th May, and a Queen’s Hat and Making A Crown session from 11am on Wednesday 1^st June for ages 4-7years. Gilwern Hub is also hosting a free Drop-In Craft and Colouring opportunity on Tuesday 31^st May and Wednesday 1^st June.

The Monmouthshire Games returns for more action packed half-term fun from 30^th May – 1^st June (8am-5pm; £21 per day) for children aged 5-11 years. There are new activities to try each day, learn new skills and make new friends. Call 01633 644800 or visit https://www.monlife.co.uk/monactive/childrens-activities/the-monmouthshire-games/ to book.

For more half-term inspiration take a look at the VisitMonmouthshire.com website which is packed with inspiring ideas for days out across the county, many of them with a Royal theme, such as Jubilee Party Racenight at Chepstow Racecourse on Saturday 4^th June (4pm-9pm), a special garden party at Raglan Castle (4^th and 5^th June) and the Welsh Cider and Perry Festival is taking place at Caldicot Castle between 2^nd and 5^th June.

All this, plus countless community events will make this half term truly memorable. If you’re planning a community street party to celebrate the jubilee, the message this year is “ditch the disposables” and not buy single-use tableware. There’s are environmentally friendly alternatives, such as encouraging visitors to each bring their own plate and cup, or borrowing party sets from one of the Library of Things (benthyg-cymru.org) or perhaps buy a pre-loved selection of china tableware from one of the Reuse Shops. Based in Llanfoist and Five Lanes recycling centres, the shops sell second-hand essentials at bargain prices and the profits go to tree planting in the county. They’re open from 10am-3pm on Tuesdays (Llanfoist) and Wednesdays (Five Lanes).