Returning to Swimming Lessons
We are pleased to announce that we are resuming children’s swimming lessons in our leisure centres week commencing Monday 28th September.
In order to ensure the safety of customers and staff, we will be operating a phased return to lessons. In the first phase, we will be inviting back swimmers aged 8 – 11 years who are currently in Wave 4, 5, 6, & 7 only. All lessons will run for ½ hour.
You will be contacted this week to discuss booking a place. Please do not ring the centre, with enquiries we have prepared a list of FAQ’s this will avoid unnecessary time on the call.
For this phase, we have built a new programme of classes completely independent of the programme that you were familiar with before lockdown. The Clarity Live Swim home portal is not available at this time therefore, you will not be able to view the progress of your child.
If possible, children should arrive at the centre “beach ready” wearing swimwear under their clothing. Parents/guardians/or the child themself will register with the meet and greet the host at the front of the building. The child will then be guided into the building shown how to use the sanitizer station and proceed to the changing room.
Parents/guardians will not be able to enter the building with the child. There are no spectator facilities.
Children will be allocated a changing area and belongings will remain in this area for the duration of the lesson. Lockers remain out of use.
A member of staff will escort the children to the poolside for the lesson. All staff will be wearing masks. The teacher and the lifeguard will remove the mask when the lesson is ready to begin.
Following the lesson children will be required to dress quickly or better still, put on a dry robe or dressing gown over their swimwear and leave via the front entrance. We do not have showers available at this time.
Parents/ Guardians must wait outside the Leisure Centre to collect their child.
Q: My child is 7 why can’t they come?
A: Once children are 8 years of age they can use the pool and changing area unaccompanied. This is the age recommended by CIMSPA.
Q: Why can’t I come into the changing area with my child?
A: Due to the numbers attending, we cannot ensure social distancing in the changing areas.
Q: Can I watch the lesson
A: The spectating area is currently closed.
Q: Can I wait in the building?
A: No, the numbers of users within the building is limited and we do not have a waiting area available where we can provide social distancing.
Q: What if my child is ill or has a problem
during the lesson?
A: Your child will be taken care of by a member of staff and you will be contacted on the telephone number you have provided on your child’s membership.
Q: What if my child needs medication?
A: If your child carries medication it must be placed in a bag, clearly labelled and brought onto poolside. This should be discussed with a member of staff prior to the booking.
Q: Can my child bring goggles?
A: Yes goggles and hat. The leisure centre will not lend out any goggles.
Q: Can my child use the showers?
A: Showers will not be in use throughout the sites.
Q: Will the toilets be open?
Q: Are the lockers available?
A: Lockers will not be available. Personal belongings may be left in the changing room, in your designated area DO NOT LEAVE VALUABLES IN THE CHANGING ROOM
Q: Will I be able to use the hairdryer?
A: No, hairdryers and hand dryers are out of use.
Q: Will my child have the same teacher?
A: Possibly not. This is a temporary new programme. Some teacher has left and others have been moved around for organizational reasons.
Q: Why has my class time changed?
A: This is a temporary programme, just to accommodate waves 4 – 7. We have to allow half an hour cleaning time between each class therefore class times will differ.
Q: Will I still have a place in my lessons if I do not return now?
A: Yes, we are keeping the lessons programme that was in place prior to lockdown. All children will still have a place in their original class when they return unless you have cancelled the direct debit.
Q: Can I change the class time/day I have been given?
A: Yes, we will do our best to accommodate any changes.
Q: My child was waiting to move up to the next wave prior to lockdown can this still happen?
A: Yes, we can arrange this, however, if your child has not swum for 6 months they may want to gain confidence and stamina before moving. We can discuss this in the booking process.
Q: Will the lessons follow the same plan for lesson content?
A: Yes we will be following the same plan. Initially, though, children will be recapping the skills, water safety, and building stamina. Six months is a long time out of the pool
Q: Why can’t I see my child’s progress on the home portal?
A: This is a stand-alone programme. We are not using currently using Clarity Live Swim (CLS). All records of progress will be recorded manually. These records will then be updated on CLS when we resume the full programme.
Q: How can I book?
A: We have allocated you a place in a class. You will be contacted to confirm the details. If you wish to accept this place your Direct Debit will be reinstated to commence on the 15th October. (Lesson will start week commencing September 28th)
Q: What happens to my Direct Debit if I don’t start the lesson in phase 1
A: Direct Debits for those who do not take up a place in phase 1 will remain frozen
Q: Can I book 1-2-1 swim lessons?
A: We are not offering 1-2-1 swim lessons at this time.