Booking Information

Booking FAQ’s

Bookings are allocated on a first-come, first-served basis. It’s always worth having a chat with us as we can be flexible on timings and activities and sometimes groups can get a booking after there has been a cancellation.

How much deposit will I need to send you?

Please do not send your deposit with your application. Our charges detail the nominal deposits required for each centre. Deposits are due for payment 10 weeks prior to the start of your visit. 

Cheques made payable to Monmouthshire C.C. are non-returnable or transferable. If deposits do not reach us by the required date your booking will be re-allocated.

How do I finalise the details of my booking?

You are welcome to contact the centre and discuss your programme. 10 weeks prior to your visit you will need to send to the centre, a completed reply slip detailing the final make-up of your party (final payment will be based on these numbers) and confirmation of the programme that you will be following.

When shall I send the final balance?

We will issue a final invoice immediately your group arrive at site. Cheques should be made payable to Monmouthshire C.C.

What happens if I need to cancel?

If you should need to make a cancellation, please let us know as soon as possible. We ask you to confirm cancellations in writing to eliminate misunderstandings and errors. 

If cancellation is made less than 6 weeks prior to the start of the course then full course fees (equivalent to the cost of a minimum number centre booking) are payable.

Insurance

MonLife Outdoor Education has third party liability cover of £15 million. You are advised to contact your own insurance broker should you wish to take out cover for personal accident or loss or damage to personal effects.

What you need to tell parents

We recommend to party leaders that parents of any client under 18 are made fully aware of the programme to be followed and informed of the qualifications and experience of staff who are to lead activities (see below).

The centres have adequate Public Liability Insurance. Personal Accident Insurance can be arranged through the party leader.

Clients will be asked to supply details of home and work telephone numbers of next of kin, the client’s doctor and any relevant medical conditions.

We can offer advice and assistance if you wish to organise and deliver your own courses in environmental and field studies.

How are bookings allocated?

We begin to accept bookings from other users in July. Bookings are allocated on a first come first served basis.

Demand is high and we are not always able to provide everyone with their first choice.

We may refer to last year’s allocation to ensure that applicants who were not previously successful are given priority.

In the unlikely event that we are unable to offer you a booking, you will be placed on the reserve list and informed of available dates as they occur.